BRYN ARTHUR

Terms & Conditions - We accept no liability in relation to any contract you enter into or for property you book through this website (“Property”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with the Property.  The property is owned and operated by Orca Holiday Properties Ltd. Your contract will be with the owner of the Property in question (the ‘Owner’). When making your booking we will arrange for you to enter into a contract with the Owner of the Property. Your booking with us is subject to these Terms and Conditions and the specific booking conditions of the Owner you contract with (if any) and you are advised to read both carefully prior to booking. The Owner’s terms and conditions may limit and/or exclude the supplier's liability to you.  Property specific terms and conditions are listed under the relevant heading on the property website. By booking a property you agree to those terms and conditions. By making a booking, you agree that on behalf of yourself and all those named on the booking: a. You have read these Agency Terms and Conditions and agree to be bound by them; b. You consent to our use of your information in accordance with our Privacy Policy; c. You are over 25 years of age and where placing an order for services with age restrictions you declare that you and all members of your party are of the appropriate age to purchase those services. Use of the Website Use of this website is subject to these Terms and Conditions and our Privacy Policy. If you do not agree to these conditions please stop using the website immediately. By accessing the site, you accept, without limitation or qualification, all the terms and conditions below. Accuracy of Information Every care has been taken in compiling the contents of this website. However, all information about the property has been provided in good faith. Orca Holiday Properties Ltd will not be held liable for any errors, omissions, misunderstandings or claims arising from the advertisement or any arrangement or booking made with an advertiser. If you believe any information on the site to be inaccurate, please let us know and we will investigate and correct if necessary. However, it is your responsibility to make relevant enquiries, through the relevant link on the property page, before renting of the property. The Client acknowledges that the property is not a hotel but a private accommodation being let for self-catering holidays. The Client further accepts that the property does not have standards or categories recognised internationally, but instead reflects, in its architecture and furnishings, the local traditions and personal taste of the Owner. Prices We reserve the right to amend advertised prices at any time.  We also reserve the right to correct errors in both advertised and confirmed prices. Changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking. Booking & Payment Payment is required in full to book Bryn Arthur Llandudno. Your booking is confirmed and a contract between you and Orca Holiday Properties Ltd will exist when we send you confirmation. This will usually be within 48 hours of receipt of your payment. Until the booking has been confirmed it is only a provisional booking. Your card will not be charged until you have received this confirmation. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. Capacity It is a booking condition that the number of people occupying the property may not exceed the advertised capacity, without prior written consent. Owners may terminate your booking without refund in the event you breach this condition. When the maximum occupancy is not booked by the Client, certain rooms may not be accessible; this is subject to the owner's discretion. It is best to check with us before booking if you have any queries about this. Use of the Property The property is advertised as short term holiday let only and cannot be sublet or used for any other commercial purposes without the express written consent of the Owner. Owners may terminate your booking without refund in the event you breach this condition. Travel Arrangements Do not make irreversible flight or travel arrangements until you have received final confirmation of your booking. Changes and Cancellations by you Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive it. You can cancel your booking from the moment the provisional booking is made up to 30 days prior to check in, after that our cancellation policy applies see below for more details. If you wish to amend your booking, whilst we will try to assist, we cannot guarantee that such requests will be met. Please ensure that you have received written confirmation of any changes to your booking prior to travel in the event your amendments can be facilitated. Changes and Cancellations by the Owner We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the Owner in relation to any alternative arrangements offered by the Owner (if any) but we will have no further liability to you. In the event the booking is cancelled by the Owner of the property and no alternative can be offered, a full refund of all monies paid by you as at the date of cancellation will be made by the Owner. This policy directly reflects the Owners' individual policies. Orca Holiday Properties Ltd cannot be held liable for any additional costs incurred by the Client (such as travel). Orca Holiday Properties Ltd recommends that the Client takes out holiday insurance to ensure against any losses incurred by an owner cancellation. Complaints Procedure If the Client is dissatisfied with the cleanliness or presentation of the property, or otherwise have a complaint whilst at the Property it should be indicated to the Owner immediately so that, where possible, all issues can be promptly resolved. The Owner’s contact details can be found on your confirmation of booking. If you fail to notify the Owner or the Owner’s representative of any problem or dissatisfaction prior to departure from the Property, it will affect the ability to investigate the complaint and impact the way that any complaint is handled. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result. If it is not possible to resolve the dispute during your stay at the property then a complaint must be made in writing to the Owner within 1 week of departure from the property, outlining the reasons for the complaint. The Owner shall not be held responsible for any temporary defect or stoppage in the supply of public services to the property such as water, electricity, gas, telephone or internet, or in respect of any equipment, machinery, or appliances in the property or garden, which are caused by circumstances beyond the control of the Owner. Security Deposit All bookings are subject to a £500.00 refundable security deposit to protect Owners against breach of strictly no smoking policy inside and outside, breakages, loss, damage or unpaid local charges. By confirming a booking with Bryn Arthur Llandudno you authorise the charging of your credit card up to the value of any damage caused on presentation of photographic evidence and/or receipts for repair or replacement. Notwithstanding the security deposit held, the Client remains liable for the full cost of any repairs or replacements required or other losses incurred by the Owner due to accidental or negligent breakage, loss, damage or other injury to the property and/or the contents therein. The Owner  has the right to deduct supplementary charges from the security deposit if the property is not vacated at the stated time or in the event of any other breach of this agreement by the Client. Please note that any dispute regarding a deduction from the security deposit is to be addressed to the Owner. Any breakages, damage or loss caused to the property or its contents during the rental period may result in the forfeit of some or the entire security deposit. Insurance It is strongly recommended that the Client takes out a comprehensive travel insurance policy, which will include cancellation cover and full cover for the party's personal belongings as no such cover is provided by the Owner. Accordingly, any such losses incurred are the responsibility of the Client. It is further recommended that the Client take out personal liability and accidental damage insurance for all members of the party to cover against accidental or negligent damage to the property, and protect against loss in the event of a deduction from the security deposit. Special requests If you have any special requests (for example sofa bed set up, dietary requirements, high chairs, cots, EV charger), please let us know at the time of booking. We will endeavour to fulfil all such requests , but we can't guarantee that they will be met and we will have no liability to you if they are not. Copyright The website contains copyright material, trade names and other proprietary information, including, but not limited to, text, software, photos, graphics and videos. The entire contents of the website are protected by copyright law. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. You may download information from the site for your own personal use only. You acknowledge that you do not acquire any ownership rights by downloading copyright material. We provide hypertext links to other sites operated by other people. Using such a link means you are leaving our site and we take no responsibility for, and give no warranties, guarantees or representations in respect of these linked sites. Cancellation Policy:     Changes and Cancellations by you - Any cancellation or amendment is as per the booking channel website terms. Check In - 4pm to 5pm – earlier check in times may be available subject to property availability and season. Check Out - 10am to 11am. We hope you enjoy your stay @ Bryn Arthur